This Refund Policy outlines the circumstances under which Ghost Engine Digital will provide refunds, the procedure for submitting a refund request, and the responsibilities of both parties. By engaging our services, you agree to the terms outlined in this policy.
This policy applies to all services contracted through Ghost Engine Digital, operating at ghostengine.digital. It does not apply to any third-party tools, platforms, or providers engaged independently by the client. Ghost Engine Digital’s liability in any refund scenario is limited to fees paid directly to us.
We approach every project intending to deliver exceptional results. We believe that most concerns can be resolved through open communication and reasonable adjustments. Before submitting a formal refund request, we ask that you reach out to our team at info@ghostengine.digital to allow us an opportunity to address your concerns and find a mutually satisfactory resolution.
All SEO, Local SEO, content strategy, visibility optimization, and ongoing marketing services are billed in advance and are non-refundable once the service period has commenced. These services involve significant upfront research, strategy, and execution investment. Clients may cancel future billing periods with written notice, but fees already paid for an active period will not be refunded.
Advertising spend paid to third-party platforms (e.g., Google Ads, Meta Ads) is non-refundable as these funds are disbursed directly to the ad networks. Ghost Engine Digital management fees for advertising services are non-refundable once campaign work has begun.
Strategy calls, discovery sessions, and consulting engagements are non-refundable once the session has taken place.
The following conditions affect refund eligibility:
Ghost Engine Digital’s refund liability is limited to the value of undelivered work within the contracted project scope. We are not liable for indirect losses, missed business opportunities, or consequential damages arising from any service delay or dispute.
Chargeback Policy
Clients agree to contact Ghost Engine Digital directly at info@ghostengine.digital prior to initiating any chargeback or payment dispute with their bank or credit card provider. Initiating a chargeback without first following the refund request process outlined in this policy constitutes a material breach of this agreement. In the event of a chargeback, Ghost Engine Digital reserves the right to suspend all active services immediately, retain any delivered work product, and pursue recovery of disputed funds including any associated chargeback fees incurred by our payment processor.
Approved full refunds will be processed within 30 business days of the cancellation confirmation. Approved partial refunds will be calculated based on completed work and processed within 45 business days. Refunds will be issued using the original payment method unless otherwise agreed in writing.
Ghost Engine Digital reserves the right to update this Refund Policy at any time. Changes will be reflected with an updated effective date. Continued engagement of our services following any update constitutes acceptance of the revised terms.
Refund Request Window
Refund requests must be submitted within [30] days of the delivery, launch, or final file transfer of the service in question. Requests submitted outside of this window will not be considered regardless of circumstance.
For the purposes of this policy, written notice is accepted via email to info@ghostengine.digital. Notice is considered received on the date the email is sent to the correct address. Ghost Engine Digital will acknowledge receipt within [2-5] business days.
To initiate a refund request or ask questions about this policy, please contact us at:
Ghost Engine Digital|1901 SW 55th Ln, Ocala FL 34471|info@ghostengine.digital|(407) 922-9646
